Card Gallery Melbourne Reserve Your Poker Table
Privacy file / 01

Privacy Policy

This Privacy Policy explains how Card Gallery Melbourne handles personal information collected through this website, poker table reservation requests, direct enquiries and venue-related communications. It applies to website visitors, people who contact the venue, and people who submit a poker table reservation request. Please read this policy before providing personal information so you can understand how information connected with your interaction with Card Gallery Melbourne may be handled.

Effective date: 15 September 2026
Venue operator

Card Gallery Melbourne is responsible for the information described in this policy. The venue is located at 184 Flinders Lane, Melbourne VIC 3000, Australia. Detailed privacy contact options appear at the end of this policy.

Quick reference

How we handle information

01 / Collection

Collection in context

Personal information may be collected when you use the website, contact Card Gallery Melbourne, submit a poker table reservation request, or otherwise communicate with the venue. Collection is connected to your interaction with the venue and its services. We aim to collect information that is reasonably relevant to that interaction rather than information unrelated to the request or communication you choose to make.

02 / Use

Use for venue communication

Information may be used to respond to enquiries and manage poker table reservation requests.

It may also support practical venue information, reasonable related venue administration, website operation and records connected with your contact. Use is tied to the reason information was provided and purposes reasonably connected with that reason.

03 / Contact

Control and contact

You can ask Card Gallery Melbourne about personal information, request access or correction, or raise a privacy concern. Contact us at [email protected] and include enough context for us to understand your request. We handle requests in accordance with applicable privacy obligations; the detailed process is set out below.

Collection / 02

Information we may collect

Direct contact

Information you provide directly

When you make an enquiry, request information or communicate with Card Gallery Melbourne, you may choose to provide personal information such as your name, email address, telephone number and the content of your message. You may contact the venue by phone on +61390002147 or by email at [email protected]. Not every item is needed for every interaction; the information requested or received will depend on what you ask us to help with.

Poker table request

Reservation-request information

If you use the Reserve Your Poker Table action, we may receive the contact details and visit-related information you supply in connection with that poker table reservation request. This information helps us respond to and coordinate the request with you. The details you provide may vary according to the request, and we use them for the practical communication and venue administration reasonably connected with it.

Website operation

Website and device information

When the website operates, technical and usage information may be generated about how it is accessed and used. Depending on the interaction and what is available through ordinary site operation, this may include:

  • browser and device information;
  • pages viewed and interaction timing;
  • referring source information; and
  • approximate technical identifiers connected with a website interaction.

We use careful, general handling of this information to support website administration and understand how the site is used. This policy does not identify a particular analytics provider, tracking vendor or technology inventory.

Venue communications

Information from other communications

Personal information may also be received when someone contacts Card Gallery Melbourne through an available communication channel or provides information during an in-person venue interaction at 184 Flinders Lane, Melbourne VIC 3000, Australia. In these situations, handling is limited to information connected with that communication or interaction and the practical purpose for which it was supplied.

Operational handling

How we use and disclose information

Use / 03

Purposes of use

Card Gallery Melbourne may use personal information for purposes reasonably connected with your interaction with the venue. These purposes include:

  • responding to enquiries and information requests;
  • handling poker table reservation requests and practical venue communications;
  • maintaining records connected with those interactions;
  • maintaining and improving website operation;
  • protecting the venue and its visitors; and
  • meeting applicable legal obligations.

We do not use information in ways inconsistent with these purposes without an appropriate basis or notice.

Disclosure / limited

Disclosure and service support

Information may be disclosed where reasonably necessary to people or organisations that help operate the website, respond to enquiries or administer venue communications. A disclosure may also occur where it is reasonably necessary to protect rights, safety or property, or where applicable law requires or permits it.

Any disclosure is limited to what is reasonably necessary for the relevant purpose. This policy describes the purposes and circumstances in which Card Gallery Melbourne may handle or disclose personal information; it does not identify unverified service providers or locations.

Systems / 04

Website technologies, security and retention

Cookies and related website technologies

The website may use cookies or related technologies to support site functionality, understand website use, and maintain or improve the visitor experience where applicable. For more information about those technologies, please read our Cookie Policy. This policy does not set out a specific cookie inventory, preference mechanism, vendor or technology retention period.

Security safeguards

Card Gallery Melbourne takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Safeguards may include administrative practices, technical controls and physical protections appropriate to the information and the context in which it is handled.

  • access practices intended to limit handling to relevant purposes;
  • reasonable care in managing venue and website records;
  • technical measures intended to support secure website operation; and
  • physical care for information handled in connection with the venue.

No internet transmission or storage method can be guaranteed completely secure, so we cannot promise absolute security.

Retention and deletion

Personal information may be retained for as long as reasonably necessary for the purposes described in this policy, to meet record-keeping needs, resolve questions or comply with applicable obligations. When information is no longer reasonably needed, it may be deleted or de-identified where appropriate. Some information may need to be kept for longer where applicable obligations permit or require that retention.

Request pathway

Your access, correction and complaint options

01 / Request

Request access or correction

You may ask to access personal information Card Gallery Melbourne holds about you, or request correction if you believe it is inaccurate, incomplete or out of date. Please provide enough detail for us to understand and locate the information relevant to your request. We may need to verify your identity before acting on a request, helping us protect information from unauthorised access or change.

Email a privacy request
02 / Review

Raise a privacy concern

If you have a privacy concern or complaint, contact Card Gallery Melbourne and describe the issue and relevant interaction so it can be reviewed. We will consider the concern and respond within a reasonable period. Clear details about what happened and when can help us understand the matter and provide a useful response.

Call about a privacy concern
03 / Next step

Further steps

If you remain dissatisfied after Card Gallery Melbourne has responded, you may seek information about further options available under applicable privacy law. This does not limit your ability to ask questions about our response or request clarification about how your concern has been handled.

Card Gallery Melbourne handles access, correction and complaint requests in accordance with applicable privacy obligations, subject to any permitted limitations.
Privacy desk / Melbourne

Contact us about privacy

Contact Card Gallery Melbourne about this Privacy Policy, personal information requests, corrections or privacy concerns. Please use the channel that works best for you and provide enough detail for us to understand the reason for your contact.

Address
184 Flinders Lane, Melbourne VIC 3000, Australia
Policy record / current

Changes to this Privacy Policy

Card Gallery Melbourne may update this Privacy Policy from time to time. The current version will be published on this website, with its effective date shown at the top of the policy. Please review the policy periodically so you remain aware of any changes to how personal information may be handled.

Current effective date / 15 September 2026